Shipping policy

SHIPPING POLICY – STITCHES

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Time
Shipping rates are calculated at checkout based on your location.

Estimated delivery times:
• Standard Shipping (U.S.): 3–7 business days  
• Express Shipping (if available): 2–3 business days  

Please note that delivery times are estimates and may vary due to carrier delays.

International Shipping

We offer international shipping. Shipping rates for international orders are calculated at checkout based on the shipping carrier and destination.

Delivery times may vary depending on the destination country and carrier. Please note that customs fees, duties, and taxes are the responsibility of the customer.

Free Shipping
We offer free standard shipping on all U.S. orders over $100.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Incorrect Address
Please ensure your shipping address is correct at checkout. Stitches is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages
Stitches is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly.

Damaged Packages
If your order arrives damaged, please contact us immediately at stitchesbysca@gmail.com with your order number and photos of the item so we can assist you.

Shipping Delays
We are not responsible for delays caused by shipping carriers, weather conditions, or other factors outside our control.

Contact
For any shipping questions, please contact us at:
stitchesbysca@gmail.com